Awful company

Last Christmas i had decide to give my FIL the soundtrack of scent of a woman and so i ordered it from an online company, well i completely forgot abut the order and a couple of days before Christmas the CD had still not showed up so we went to Barnes and noble to buy it there. I meant to call the company and find out WTH was going on and get a refund or something, then on Dec 26th we found out i was pg, then it was NYE then we left jan 4th to disney...did i mention we drove the 18 hours? came back, had our u/s then the next week the m/c and D&C, then i was pg again and m/c again. The CD showed up some point in feb. not only REALLY late but the box it came in was cracked! Now their policy is no returns or exchanges after 60 days...uhm hello feb arrival put is at past 60 days so i wouldn't have been able to return it anyway. I sent them an email explaining everything and here is what they say:
Dear Vivian,This is to inform you that unfortunately due to the length of time since this item was shipped and your enquiry we are unable to issue a refund or replacement. As stated in our policy, a refund or replacement can only be ordered within 60 days of an item being shipped for lost items and 30 days for damaged items. Please contact us within 60 days of an order being shipped, thank you. Scent Of A Woman: Original Motion Picture Soundtrack [SOUNDTRACK] [Audio CD...Sincerely,Claire Customer Service

WTF i sent them a response that it was nice to see how they handle their customers, i wasn't asking for refund maybe and exchange for diff CD, but now i knew never to do business with them again!
seriously some companies make their money by ripping people off. Goes to show i should only stick with amazon when buying stuff.
rant over